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About graphicxtras.com
Phone / Fax : (+44) 01622 688 375 [United Kingdom Number] If you have any questions about the products or their use, please contact me either by phone or fax on the above number. Or you can always e-mail me on my support e-mail
Copyright Images and information (c) 1995-2008 Andrew Buckle/Abneil Software Ltd. I have been creating content and plugins since about 1995 (that long??) either as abex01 or sapphire-innovations and now as graphicxtras.com
Privacy details We will not pass any details onto any 3rd parties. However, orders are placed on the secure shareit.com/element5 and you might like also check their privacy notes
Other graphicxtras.com Please note: graphicxtras.com. If you have accessed this site and the URL is not graphicxtras.com but 'graphicxtras.com..net' or something like that, then it is not our site, nothing to do with us, it is a mirror site using the images and information from the site. Likewise, if you receive e-mails from 'sales' or 'e3' etc or any specific name at graphicxtras.com, they are not from us. Please contact the contact e-mail account if you have received an e-mail and you are just not sure.
Update information for the products can be found via the pad files / XML format
VAT Via the shareit.com buy links, VAT is also charged at the standard rate. You can enter a VAT number.
Refunds I am happy to sort out a refund for an order if you are not happy with the product. However, we cannot refund on the basis that you do not like this or that feature or if a plugin doesn't do a certain thing, the plug-ins and products cannot do everything. No plug-in company can release a plug-in that does everything. If you are deeply unhappy about the product or it just doesn't work on your system, then we can sort out a refund but a refund on the basis of 'plugin x or y doesn't do this or that or doesn't extend or create the ideal image' is not really a decent option.
Discounts You will need to enter a supplied promotions coupon at the checkout (it is at the bottom of the checkout page). So if you have two coupons and one is for 50% off and the other for 25% then please enter the 50% off, as the promotion coupon box only allows one entry on the shareit checkout. Please contact us if you wish to sort out a discount, say education discount or if you wish to purchase multiple items, please contact us before purchasing
NAPP discount Discount of 25%, please check your promotions page on the NAPP site. You must then enter the coupon code at the bottom of the purchase page
MAC Detroit discount Mac Detroit discounts:User group members have a discount of 25% also, please check your site information
Graphics.com discount 3) Graphics.com discounts: site has a discount, please check the promotions pages for members of graphics.com
PSP user group discount 4) PSP UG: has a discount of 25%, please check your promotion pages for the paint shop pro UG
Gallery Works (c) 2004-2008 Andrew Buckle Gallery 1 2 3 4
Always happy to contribute a review copy for magazines (or material for a cover mount CD)
To use the 'add to cart' cart / buttons, you need to allow cookies.
All sales are done on shareit.com, a secure sales site based in Germany and USA, part of Digital River. Please note, during the sales process, the options for the distribution of the products are listed as physical and / or e-mail, the e-mail references to the e-mail for the download link, the order is not sent by e-mail.
Please note, paypal is now available as a payment option.
For lots of news about Photoshop ®, hints and tips and interviews
Installation Please check out the notes on the various pages, you will see in the left section a product details / installation notes section or check out the manual/documentation.
Graphicxtras FAQ 1) The Andrew's filters? 1200+ plugins/filters found on the Steve Desktop Photography site and others, we no longer sell the item as pluginmagic because of support issues. The plugins set Andrew plugins.. they are not the same as the Andrew's filters
2) Is your sales section secure? Yes.. All done via the excellent shareit.com (now owned by Digital River) service
3) I would like to get the products by e-mail or download Most of our products are now download (e-mail) - at the checkout, select the e-mail/download option.
4) Discounts? Yes, we have some discounts, mainly magazines ones, though there is a discount for NAPP members. If you are a member of NAPP, please check the NAPP promotion page for the coupon details. Please enter the coupon at the bottom of the initial purchase page
5) I would like to see more demos.. I am regularly updating the demos.. please let me know if you need any others. Also many have bonus items included.
6) Will nozzles work in Photoshop? No.. nor in Paint Shop Pro. They can be used in Photo-Paint
7) Delivery times... ? Downloads are fairly quick, you will be sent a download link. Physical CDs, generally you might have to wait 8-12 days to the US but it can be quicker, but in the UK, generally 2-3 days.
8) What kind of support can I expect..? We always hope we can answer most of the questions by e-mail.. and we will be putting more and more updates on the site. As always, please discuss it with us, we are always happy to chat by e-mail or give us a call..
9) Compatibility? Please check the demos with your products or if you can't see one, please contact us. Most of the items should be fine in most versions of the main application but resources such as frames can be tempermental in some plug-ins or OS. Please check the samplers to make sure they work with your plug-in or main tool.
10) Mac OS X? Most of our addons sets such as shapes work fine in OS X and OS 9, they depend on the application in most cases. As to plugins, the Illustrator ones and AE ones.. yes, the photoshop ones, no
11) Replacement disks? Please contact us and we will send a replacement CD at a nominal cost
12) Demos? can I use them in ..? They are all royalty-free, some are samplers, some are demos with various limitations. See the readme text. The royalty-free samplers can be used in many different projects, commercial or otherwise. They are, however, non exclusive. Any questions, please let me know.
13) CS1 and CS2? Most of the material should be fine with CS and CS2 and CS3. Illustrator CS2 = Illustrator 12; Illustrator CS1 = Illustrator 11; Photoshop CS2 = Photoshop 9; Photoshop CS1 = Photoshop 8. The major change with the mac OS X CS2 for Illustrator was the plugin format change, the plugins for CS1 will not work in CS2. I have produced versions for CS2, if you have the CS1 ones, please feel free to download the updates for CS2. Note: the plugins for CS2 require slightly different installation, the entire folder for the plugin is required, more than a single file. CS3 is slightly more tricky for mac OS X Intel, there are now versions supporting that
With Illustrator CS4, the plug-in format has changed again and the plug-ins for the PC and MAC OS X are again different for CS4 and all the previous versions. Also with CS4, the filter plug-ins are now accessible via the object > filter menu and not the filter menu. As soon as you load the plug-ins you will spot that they are missing from the filter menu. The plug-ins basically work the same way. The CS4 versions will have a few new features as well. From now on, I will not be adding any additional features etc to the earlier CS3 CS2 CS 10 versions and all new development will be solely for CS4 (the underlying changes are too awkward to change each and every version)
14) CS3? Yes, they should be .. there are always the samplers, etc, please check them out. The only issue you might find with all the increased security, it is a little trickier to install the items as the items have to be placed generally in the applications folder, so you might be prompted multiple times to agree to install the items
14 A) CS4? Yes, the Illustrator plug-ins will be available soonish. The PC plug-ins versions are ready and I will update the site soon to reflect this. The mac tool box ones will be the last to be released. As to all the other things such as custom shapes, PC plug-ins, brushes, symbols, swatches etc, they are all fine in CS4 as well as earlier. No change there
15) What has happened to sapphire-innovations.com? Everything that was on sapphire-innovations.com is now on graphicxtras.com. Sapphire-Innovations.com exists but It is nothing to do with me (it is a plugin list site)
16) I have just received an executable or zip or something from graphicxtras.com or abex01.. is it real?? No, in all likelihood.. we never send out zips or exes unless details have been sent beforehand. The e-mail is likely just a harvested / spoofed e-mail, sadly the web is now full of e-mails allegedly from legit companies but clearly not.. same with graphicxtras e-mails. I get as many as the next of mails alleged to be from myself claiming to be support or admin or something, just delete them unless they are relevant. Also, there are other sites using graphicxtras.com as a sub domain, they are not connected but for some reason, using the links.
17) The tubes work in PSP 5?? No, the tubes collections and tubes pages on the graphicxtras.com site only work in PSP 7 / 8 etc and not earlier.
18) How can I load the shapes / brushes quickly...? Not particularly easily. With CS2, you can at least simply open the file via the file->open command instead of using the shapes / brushes palette. There is no open all shapes and load, also there are limits on the number of items allowed in each palette (sorry)
19) Brushes / shapes are cross platform? Yes, the brushes, custom shapes, styles etc for Photoshop can be used on the PC as well as MAC OS X.
20) I haven't received my download link as yet? I don't control the download links and they are sent out by shareit.com (if you purchase via the shareit.com links). They are the best people to contact via their customer care section if you have a problem with the download / link.
21) I would like to buy using paypal ! Paypal is now one of the payment options on the shareit.com secure purchase page. You can also contact them direct or fax them with the details of the product and purchase that way if you prefer. I can also accept paypal via my site directly, if you would prefer that option, though then the product might be a little trickier to deliver (i.e. by e-mail or CD or download)
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